Ukraine


 

Innovative Products

Global Alliance Hotel Program

The web-based CWT Hotel Program offers business travelers optimum service and useful information via the Internet on more than 13,700 hotels worldwide. All company-related rates can be incorporated into the Global Alliance Hotel Program. The informative and user-friendly web site presents comprehensive information on hotels, including their current rates, interesting last-minute offers, location maps of the hotels, local attractions and the nearest car rental stations. If you are already a registered user, please click here: www.cwtpreferredhotels.com. If not, you can contact our Sales and Account Manager to obtain the temporary login and password.

 

CWT Connect

Carlson Wagonlit Travel offers its customers the possibility of handling all aspects of business travel through one internet-based system: CWT Connect.
CWT Connect is a one-stop access point for your company’s entire travel program. Our unique web portal centralizes information for travelers, travel arrangers and travel managers.
The portal includes all business travel processes: travel planning, online booking, the monitoring of travel expenses and of service quality. Both powerful and flexible, CWT Connect enables your company to customize and communicate key areas of travel-related information easily, providing a valuable asset for managing your travel program.

 

24-Hour Emergency Service

One of Carlson Wagonlit Travel’s core offerings is the provision of our 24-hour travel services, providing around-the-clock travel assistance to our business travelers, 365 days a year. We operate wholly owned 24-Hour Emergency Service Centers in Heathrow, UK (for the EMEA region), Atlanta (USA), Monkton (Canada) and Sydney (Australia). This emergency assistance outside of office hours is separate from the normal reservation service. The following services are provided:

  • Availability 24 hours a day, 365 days a year
  • Reservation of airline tickets, hotel accommodation or car rental
  • Assistance in case of lost luggage
  • Meet and Greet airport service
  • Information on currency, visa and health requirements
  • Bilingual services (for example at the Heathrow center, French, Spanish and English are guaranteed at all times; German, Italian, Portuguese and Dutch are available at peak times)
  • Information on flight delays/cancellations
  • Revised itineraries and prepaid tickets delivery service
  • Electronic ticketing service
  • Direct access to corporate and individual profiles
  • Automated call processing to expedite service
  • Automated tracking of call metrics, to provide reporting analysis, service performance reporting, and continuous improvement
  • Operation of all major airline global reservation systems
  • Travel record confidentiality

 

Management Information System (MIS)

Post-Trip Reporting - comprehensive post-trip travel management information will enable your travel expenditures and profile to be accurately monitored, and as a result proactively managed, to enable you to maximize savings opportunities.

Information is extracted from the back-office systems of the servicing location and is then transferred to the National MIS department, where data is consolidated and reports are compiled. The local data is submitted to our multi-national data consolidation center in Brussels.
In summary, the level of detail contained within these reports includes:

  • Executive summary information
  • Detailed year-to-date information
  • Analysis of airline market share based on ticketed segments
  • Graphic representations of summary data
  • Sorts by line of business, department, cost center, project, etc.
  • Consolidated company-wide

The local and international Carlson Wagonlit Travel teams submit data in standard data exchange formats in order to maintain a streamlined and integrated delivery system on a monthly basis.